If you cannot locate a SKU or product, check:
- Report view - variants, bundles, or product view
- Default filters
- Search path may narrowed your possible results
- Sync time with your platform
If you can't find a particular product or variant, it could be for a few reasons.
Check the view of your report to make sure it matches the item you can't find. For example, you may be in the 'Variant' view but searching for a bundle. In that case you need to change the view to 'Bundle'.
Default filters may be excluding your SKU.
Filters in Replenishment...
Or in Overstock...
Can be removed by clicking the trash icon next to each filter.
Discontinued or dropshipped items that are marked as non-replenishable will then be hidden by the default filters. Either removing the Replenishable filter to show all variants or changing the setting from Yes to No will show your non-replenishable variant.
Search path narrows the potential results
In the process of navigating the Replenishment or Overstock reports, you may have inadvertently narrowed potential search results. Look at the filters at the top of the report.
If there is no exclusion to your search due to navigation, you will only see the name of the other filters in place.
For example, if you clicked on a vendor name in Replenishment, you then view all variants associated with that vendor. If you are searching for a SKU not associated with that vendor, it will not appear.
If you have created a new product or variant on your website, check to see when the last sync with Inventory Planner took place. If it occurred before you created the product, then it will not appear in IP. You will need to initiate a Variants Sync. Click on the Sync information at the bottom left of your screen, then on Variants Sync.