Not receiving low-stock alerts from Inventory Planner? Here's a checklist to make sure those replenishment recommendations land in your inbox.
First check out your spam folder to see if your emails are going there.
Search for Email Sender
Low-Stock alerts are sent from firstname.lastname@example.org. Search for this sender to see if filters are routing your alerts somewhere other than your inbox.
Check Inventory Planner Account Settings
Go to Account > Settings
Scroll down and check to make sure low stock alerts are enabled.
Double-check Email Spelling
Make sure that your email is shown on this screen and that your email address is spelled correctly.
If several people need to receive alerts, separate addresses using a comma.
Check Sending Schedule
Review days of the week when you are to receive email alerts.
Check Other Settings
In Account Settings, also check to see if Delta Alerts is enabled. This means that you will be notified once an item needs to be replenished, but then you will not be reminded of that replenishment need even though the item is still forecasted to run out of stock.
If you have stock that is oversold as indicated by a negative stock level, those can be ignored with low stock alerts. Check this setting to see if this is excluding items you expect to see on the alert.
If you have non-visible or inactive/hidden SKUs in your Catalog, they are hidden in Low Stock Alerts by default. Uncheck this setting to include these items.
If you update any of these settings, check to see if you receive an email as expected the next day (or scheduled day according to your settings). If you are still not receiving email alerts, contact the Inventory Planner team for assistance.