My listings appear in the wrong language/currency
If your listings are shown in the wrong language or currency, go to Account > Settings > Connection settings and verify that the Marketplace ID is correct. It should correspond to your 'home' Amazon country. Country-specific Marketplace IDs can be found here.
If it's wrong, you can change it to the desired Marketplace ID, using the option seen in the example below:
I don't see a shipment in Amazon Seller Central after sending my purchase or transfer order to Amazon
Amazon updated their "Send to Amazon" API on December 20 2024.
With the new API, clicking "Save to Amazon" in Inventory Planner creates a workflow instead of a shipment. The workflow must then be processed to create a shipment within Amazon Seller Central.
If you click the "Amazon" label when viewing the purchase order or transfer order in Inventory Planner, you will be taken to the workflow in Amazon Seller Central.
I receive an error relating to the "prep owner" when attempting to Send to Amazon
Error: "XXXXX-X-FBA required prepOwner but NONE was assigned"
Amazon updated their "Send to Amazon" API on December 20 2024.
The new API requires values for both the labeling owner and the prep owner. If no prep category is set, "prep owner" will be automatically set to "No prep is required", which you can change in Amazon Seller Central.
You may receive an error message returned by Amazon stating prep owner is a required field. The error usually occurs when you have a prep owner in Amazon set, but try to push the stock order into Amazon with a different value.
