Changing platforms connected to Inventory Planner

How to switch platforms connected to Inventory Planner, including with a new Inventory Planner account

Jansen avatar
Written by Jansen
Updated over a week ago

If you are changing platforms that are connected to Inventory Planner, we've put together a checklist to help transfer your information. 

Note: If you are adding a platform, use this process instead.


Before changing platforms

Before changing platforms, decide whether to connect the platform to a brand new Inventory Planner account or change the platform connected to your existing Inventory Planner account.

Creating a new Inventory Planner account

To create a new Inventory Planner account, please sign up for a new account at this link then follow the instructions in the Connecting your store article. Alternatively, you can go to Account > Settings > Connections and warehouses and click the arrow beside "+ New Connection" to add a new connection into a separate account.

Then follow the steps from "Importing your sales history" onwards to set up your new account.

Once you've set the new account up, contact the Inventory Planner team to disable your old account (disables syncing and billing, but keeps data intact while you move systems).

Note that we are unable to retain stock history information, but you can export it from your old account for reference.

Keeping your existing Inventory Planner account

To keep your existing account, replacing your current connection with another, follow the instructions in the "Replacing your connection" section below.

You may then need to follow some of the instructions from "Importing your sales history" if your new platform comes with new SKUs, vendors or product information.

Once you've transferred over all necessary data, simply remove the old connection by going to Account > Settings > Connections and warehouses and clicking the trash can icon to the right of the connection.

Replacing your connection

To add or remove another connection to your Inventory Planner account, click "Account" in the lower left-hand side, then click "Settings".

Click "+ New Connection" to add your eCommerce platform or inventory management system.

If you need additional information specific to your platform or system, check out our Integrations collection in the Help Center.

Importing your sales history (optional)

If your new platform contains a sales history, that information will sync to Inventory Planner. If your new platform doesn't have a sales history, you may need to import it into Inventory Planner in order to generate a forecast.

Imported sales should not overlap with data already available in Inventory Planner. For example, if the sales data from your platform starts from September 1, then your import data should only go up to August 31.

For information on how to import your sales history, please see this article.

Transferring past stockout data (stock level history)

Inventory Planner takes past stockouts into account when calculating forecasts and replenishment recommendations. If you have your stockout or stock level history available, you can import it into your new Inventory Planner account to improve the accuracy of your forecasts.

Please see this article for instructions on how to import your stockout history into your account.

Note: Importing your stockout or stock level history does not adjust the stored stock history, only the number of stockouts.

Transferring vendor catalogs

You can use the replenishment report from your old account to import vendors into your new account as long as your products each have one vendor and each vendor is in the same currency.

If you have more than one vendor per product or multiple currencies, please contact Inventory Planner so that we can assist you with this transition.

Setting lead time and days of stock for new warehouses

In order to product accurate replenishment recommendations, you will need to set the lead time and days of stock for your products.

The lead time is the amount of time that elapses between placing a purchase order and receiving products. 

Days of stock is a period of time for which you’d like to have enough stock, or, in other words, the stock cover.

You can update lead time and days of stock:

  • By vendor (supplier)

  • Individually by variant

  • In bulk for variants through Bulk Actions

  • In bulk for variants through import

For further instructions, see this article.

Recommended: You can export lead time and days of stock from your old account and import it to your new account. In your old account, go to Replenishment. Make sure that your 'lead time' and 'days of stock' columns are showing on the report. Click on the gear icon in the upper right to add them if needed. Finally, click 'Export' at the bottom of the screen. 

Updating replenishment status

To remove items from your forecast that you do not keep in stock (including drop-shipped or discontinued items), go to the Replenishment report and select items you wish to remove. 

Then click Bulk Actions > Set Non-Replenishable:

The default view of your Replenishment report shows replenishable items. If you wish to view items that are non-replenishable, remove the "Replenishable" filter. 

Importing non-replenishable Status

If you have a spreadsheet of variants (SKUs) that need to be set as non-replenishable, you can import that information.

Tip: In your old account, you can set the "Replenishable: No" filter to find and export a list of non-replenishable SKUs.

Transferring purchase orders and transfers

To export your purchase orders from your old account, go to the Stock Orders section. Click Actions at the bottom of the page, then Export Stock Orders line items

Then follow these instructions to import a purchase order or transfer.

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