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Frequently Asked Questions
Where you can get answers to questions that are asked... frequently.
SHow can I set and save user presets for generating fast reports?
Understanding the Relationship between Inventory Planner, Brightpearl, and Sage
Logging in with your Sage account
How can I set the lead time and days of stock?
How is the forecast and replenishment calculated?
How do I see what I'm actually going to order from my Vendor?
The forecast or replenishment is wrong. How do I fix it?
How is the combined warehouse forecast calculated?
How do I set a seasonal forecast?
What are stockouts? How do stockouts affect forecasting and KPI reporting?
How can I clear forecast override information?
How to choose the lead time and days of stock
How to hide or remove dropshipped or discontinued items from the forecast
Min/Max Stock
How can I see when my stock will run out? When should I order?
How is COGS (Cost of Goods Sold) calculated and updated?
Landing Cost - How is it calculated and updated?
Does Inventory Planner control stock levels?
What is the difference between Brand and Vendor?
How is stock from FBA stores shown in Inventory Planner?
Why don't stock levels match my store?
How can I view or export a list of products in stock?
How can I see all of my inventory?
How do you set cost prices for products?
How can I export product costs?
How do I add a product to Inventory Planner?
How can I see past stock levels and stock value?
Will bundle sales show in the components?
Why can't I find a variant or product?
How can you add Minimum Order Quantity and Units of Measurement?
Why aren't low-stock alerts being emailed?
How do I add CBM (size) or weight of my product?
What platforms integrate with Inventory Planner?
How long does the first sync take?
Can I connect multiple Shopify or Amazon stores?
Can I see detail for FBA and FBM with my Amazon connection?
How do I connect my Shopify store to Inventory Planner? (Video)
What is the difference between full sync and products sync?
Where can I find billing information?
What information does Inventory Planner change in your store?
How often is my data updated?
How and why connect Inventory Planner to Google Analytics? [Video]
How can I import additional sales history?
How do I set up a low inventory alert or safety stock?
How does Inventory Planner handle different currencies?
What is the pricing for Inventory Planner?
Why is my purchase order split into two shipment plans when syncing with Amazon Seller Central?
How can I set a default Purchase Order view?
Edit Purchase Order Status
How can I customize a Purchase Order?
How do I add a discount to a purchase order?
How can I find which purchase orders contain a certain product?
How can I change my address on a Purchase Order?
How can I filter out FBA shipments from Purchase Orders?