Frequently Asked Questions

Where you can get answers to questions that are asked... frequently.

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58 articles in this collection
Written by Oleg, Nick, and Jill
Product and Stock Information

The Inventory Retail total is wrong - how do I fix it?

Learn more about what settings in your store affect the Inventory Retail sum total
Jill avatar
Written by Jill
Updated over a week ago

Does Inventory Planner control stock levels?

Does Inventory Planner manage inventory count?
Jill avatar
Written by Jill
Updated over a week ago

What is the difference between Brand and Vendor?

Jill avatar
Written by Jill
Updated over a week ago

Why don't stock levels match my store?

Checklist for what to do when inventory levels are off
Jill avatar
Written by Jill
Updated over a week ago

How can I view or export a list of products in stock?

View or export your current inventory
Jill avatar
Written by Jill
Updated over a week ago

How can I see all of my inventory?

View, download and print all of your stock
Jill avatar
Written by Jill
Updated over a week ago

How do you set cost prices for products?

Check cost price and edit cost price in Inventory Planner
Oleg avatar
Written by Oleg
Updated over a week ago

How can I export product costs?

Jill avatar
Written by Jill
Updated over a week ago

How do I add a product to Inventory Planner?

Add a new product to a purchase order or sync to add a new product to replenishment
Jill avatar
Written by Jill
Updated over a week ago

How can I see past stock levels and stock value?

View point in time or stock levels and values for previous dates.
Jill avatar
Written by Jill
Updated over a week ago

Will bundle sales show in the components?

Learn how sales of bundled products affect sales history and forecasting
Jill avatar
Written by Jill
Updated over a week ago

Why does Inventory Planner show different information than Shopify?

Learn about what could cause discrepancies between Shopify and IP
Jill avatar
Written by Jill
Updated over a week ago

Why can't I find a variant or product?

Missing variant, SKU or product? Here's a checklist to help find it.
Jill avatar
Written by Jill
Updated over a week ago

How can you add Minimum Order Quantity and Units of Measurement?

MOQ & UOM for purchase orders
Oleg avatar
Written by Oleg
Updated over a week ago

Why aren't low-stock alerts being emailed?

Jill avatar
Written by Jill
Updated over a week ago

How do I add CBM or the size of my product?

Jill avatar
Written by Jill
Updated over a week ago
Set-up and Account Settings

How long does the first sync take?

First data sync that pulls all sales history.
Oleg avatar
Written by Oleg
Updated over a week ago

Can I connect multiple Shopify or Amazon stores?

Jill avatar
Written by Jill
Updated over a week ago

Can I see detail for FBA and FBM with my Amazon connection?

Jill avatar
Written by Jill
Updated over a week ago

How do I connect my Shopify store to Inventory Planner? (Video)

Jill avatar
Written by Jill
Updated over a week ago

What is the difference between full sync and products sync?

Nick avatar
Written by Nick
Updated over a week ago

Where can I find billing information?

View invoices, recent charges and current plan
Jill avatar
Written by Jill
Updated over a week ago

What information does Inventory Planner change in your store?

Oleg avatar
Written by Oleg
Updated over a week ago

How often is my data updated?

Oleg avatar
Written by Oleg
Updated over a week ago

How and why connect Inventory Planner to Google Analytics?

Jill avatar
Written by Jill
Updated over a week ago

How can I import additional sales history?

Add more sales order to your Inventory Planner account if your connected platform is missing historical sales information.
Jill avatar
Written by Jill
Updated over a week ago

How do I set up a low inventory alert or safety stock?

Learn how to set up alerts and safety stock by variant, product, vendor or for your entire store
Jill avatar
Written by Jill
Updated over a week ago

How does Inventory Planner handle different currencies?

Order from vendors in different currencies, currency is displayed in Inventory Planner reports, and how currencies are converted.
Jill avatar
Written by Jill
Updated over a week ago

What is the pricing for Inventory Planner?

Where to view your invoice and how payments are processed
Jill avatar
Written by Jill
Updated over a week ago