Frequently Asked Questions

Where you can get answers to questions that are asked... frequently.

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44 articles in this collection
Written by Jill, Oleg, and Nick
Product and Stock Information

Why don't stock levels match my store?

Checklist for what to do when inventory levels are off
Jill avatar
Written by Jill
Updated over a week ago

How can I view or export a list of products in stock?

View or export your current inventory
Jill avatar
Written by Jill
Updated over a week ago

How can I see all of my inventory?

View, download and print all of your stock
Jill avatar
Written by Jill
Updated over a week ago

How to set cost prices for products?

Check cost price and edit cost price in Inventory Planner
Oleg avatar
Written by Oleg
Updated over a week ago

How do I add a product to Inventory Planner?

Add a new product to a purchase order or sync to add a new product to replenishment
Jill avatar
Written by Jill
Updated over a week ago

How can I see past stock levels and stock value?

View point in time or stock levels and values for previous dates.
Jill avatar
Written by Jill
Updated over a week ago

Will bundle sales show in the components?

Learn how sales of bundled products affect sales history and forecasting
Jill avatar
Written by Jill
Updated over a week ago

Bundles and Packs

How to deal with bundles in replenishment
Oleg avatar
Written by Oleg
Updated over a week ago

Why does Inventory Planner show different information than Shopify?

Learn about what could cause discrepancies between Shopify and IP
Jill avatar
Written by Jill
Updated over a week ago

Why can't I find a variant or product?

Missing variant, SKU or product? Here's a checklist to help find it.
Jill avatar
Written by Jill
Updated over a week ago

Minimum Order Quantity and Units of Measurement

MOQ & UOM for purchase orders
Oleg avatar
Written by Oleg
Updated over a week ago